RETURNS & EXCHANGES
Our goal is for you to be 100% satisfied with your purchase from our store. If for any reason you are not satisfied we would be happy to assist you.
Please note: We do not accept returns for our product not purchased from our store
RETURNS
We work hard to ensure that all orders are printed to high-quality standards and shipped on time. We accept returns and will issue a refund or replacement within 60 days (whichever is later) for any of the following reasons (with visual confirmation): The product itself is flawed; the quality of the printing is poor; or if the final product is materially different than the design presented in the campaign. If your purchase meets any of the criteria above, please Contact Us.
Any apparel you receive that is incorrectly printed will be reprinted and replaced for you, free of charge. In order to get a replacement sent out, please send us a photo of the shirt and the issue, we will then place another order for you on our end to make up for the mistake. Since our apparel is custom printed for each customer, any sizing issues will be your responsibility to double check before placing an order with us. If you would like another order at a discount due to a size issue, we can gladly help you out with that. Send us an email at support@quiltsbylynne.com to request another item if there is a misprint, or if you’d like to purchase another size at a discount.
Because our products are custom printed and unique to each campaign, they will only qualify for refund if the product itself is flawed, if the quality of the printing is poor or if the final product is materially different from the product presented on the site.
If there’s an issue with your product, please email us at CustomerCare@quiltsbylynne.com with:
- Photo(s) of the affected package and items(s).
- Your order number and/or the email address registered to the order.
- More details about the package that are relevant.
- We will use this information to look into a replacement and prevent future errors.
Item(s) purchased from our store must be returned at the customers expense in new, unused condition with original tags still attached in order to receive a refund, within 60 days of receiving the shipment. Limited edition items and items purchased on sale cannot be returned for a refund. To return an item(s) for a refund just send it to the address below with a copy of the original invoice and a written explanation of why the item(s) is being returned. A refund will be issued in the original form of payment. Please note that we cannot refund the original shipping charges with the exception of faulty or incorrectly shipped items and all returns are subject to a 5% restocking fee.
Returns should be shipped via insured traceable mail in a secure package to the following address:
Quilts By Lynne Store
Email: CustomerCare@quiltsbylynne.com
ATT: Privacy Compliance Officer
6204 Ken Ave
Arlington, TX 76001
EXCHANGES
We do exchange product. If you purchased an item and would like a different color, size or style, a new order will need to be placed with the unwanted item(s) returned for a refund. A refund will be issued in the original form of payment within 1-2 business days of us receiving the return. See RETURNS above for instructions on how merchandise can be returned.